What we do
Four services.
One activation.
Culturally-native AI research
Native understanding. AI to scale.
We design and run end-to-end research programmes — from screener to deliverable — led by native-speaking researchers who bring first-hand cultural understanding. AI accelerates synthesis, but interpretation stays human and culturally grounded.
- —Research design and planning
- —Native-language participant recruitment
- —Moderated sessions in Cantonese, Spanish, Japanese, and English
- —AI-assisted transcript synthesis with cultural annotation
- —Thematic analysis and insight reporting
- —Stakeholder presentation
Ideal for
Organisations that need to understand diverse communities with cultural depth, not just translation.
Research strategy
Build a practice, not just a project.
For organisations investing in community research for the first time, or scaling an existing practice to diverse populations. We help define methods, tools, templates, and cadences that make cross-cultural research sustainable.
- —Research operations audit
- —Multilingual tooling and repository setup
- —Research question frameworks for diverse communities
- —Templates and standard operating procedures
- —Researcher training sessions
Ideal for
Organisations moving from ad-hoc research to a repeatable, culturally-informed programme.
Product experience review
When the service fails the people who need it most.
Products and services that often fail minority-language speakers, people with accessibility needs, and communities who struggle to discover critical services when they need them most. We audit deployed services from the perspective of underserved populations — identifying where language, accessibility, and information architecture break down.
- —Multilingual usability audit across deployed services
- —Accessibility compliance and real-world usage gap analysis
- —Service discovery and information architecture review
- —Cross-cultural trust and comprehension assessment
- —Failure mode identification with community-sourced evidence
- —Prioritised remediation roadmap
Ideal for
Organisations that have deployed products or services and need to understand why minority-language speakers, people with disabilities, and underserved communities are not reaching or completing them.
Workshop facilitation
From insight to decision.
Research only delivers value when it changes decisions. We facilitate sensemaking workshops for cross-functional teams, aligning them on insights from diverse communities and translating findings into prioritised action.
- —Workshop design and facilitation
- —Synthesis sessions (affinity mapping, thematic clustering)
- —Cross-cultural opportunity framework
- —Prioritisation exercises
- —Action and accountability mapping
Ideal for
Teams with findings from diverse communities who are struggling to align on what to do next.
Not sure which service fits your situation?
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